Usman's CV
Usman Tariq
Hub Lead | Logistics Operations
Profile summary
Experienced Hub Lead with 6 years shaping logistics operations outcomes. Known for hub operations management, SLA compliance, and process optimization. Committed to maintaining service quality and operational performance across inbound and outbound logistics flows.
Career highlights
Hub Operations Management: Led end-to-end hub operations supervising thirty to forty riders and staff while maintaining service level agreement compliance.
Sorting Error Reduction: Supervised sorting and dispatch activities, achieving a ninety-nine percent reduction in sorting errors through staff training.
Key skills
Professional experience
- Led end-to-end hub operations with 30–40 riders and staff while ensuring SLA compliance.
- Optimized inbound and outbound logistics flows to reduce backlogs and delays.
- Developed operational dashboards and business review reports for performance tracking.
- Improved customer satisfaction through issue resolution and service quality improvements.
Reported to senior management while overseeing daily hub operations and dispatch schedules, managing workflow coordination across the facility to maintain operational flow.
- Conducted inventory audits to track stock levels and reconcile discrepancies.
- Coordinated with quality assurance, logistics, and customer support teams to resolve operational issues.
Directed sorting and dispatch operations for logistics staff, managing daily workflow execution and establishing standard operating procedures for the facility.
- Supervised sorting and dispatch activities, reducing sorting errors by 99 percent through structured training programs.
- Coordinated non-service area shipments through third party logistics partners to maintain delivery continuity.
- Trained sorting staff on standard operating procedures to ensure compliance and maintain operational accountability.
Managed first-mile inbound shipments and supported delivery operations. Handled communications for sellers and customers regarding delivery and return issues.
- Processed return-to-vendor and reverse logistics shipments according to operational standards.
- Maintained inbound shipment documentation accuracy.
Education
Computer Science
F.Sc. PrenEngineering
Science